Booking, payment and cancellation terms

Travelcats Africa Safaris Limited (company number PVT-GYUVZ5R) is registered in Kenya. Our office is at Kasarani Biashara Centre, Kasarani Mwiki Road, Roysambu, Nairobi, Kenya. Postal address: P.O. Box 25203-00100, G.P.O. Nairobi. Phone +254 726 856548.

• Prices are in US dollars unless the quote says otherwise, and are per person sharing a room or tent.
• A quote is valid for 14 days and depends on availability at the camps and lodges when you book.
• Prices on this website are starting prices. Your quote gives the exact total for your dates, group size and choice of accommodation.
• Until you have paid in full, the price can change if park fees, government taxes or fuel costs change. We will show you the change in writing.

• Your booking is confirmed when we receive a deposit of 30% of the total and send you a written confirmation.
• The balance is due 45 days before your trip starts. If you book within 45 days of travel, the full amount is due when you book.
• You can pay online by card or M-Pesa through our payment provider, using the secure link on your invoice, or by bank transfer. We never see or store your card details.
• Bank and transfer charges are paid by the sender. The amount we receive must match the invoice.
• If the balance is not paid on time, we may treat the booking as cancelled by you and apply the charges below.

What is and isn't included is listed on each trip page and in your quote. Anything not listed, such as international flights, visas, travel insurance, tips and drinks, is not included.

We will try to make any change you ask for after booking, such as dates, accommodation or group size. If a change costs more, or a supplier charges a fee, we will tell you the amount before making it. A change of dates close to travel may be treated as a cancellation if the original camps cannot be moved.

To cancel, email us at hello@travelcatsafrica.com. The cancellation date is the day we receive your email. The charge depends on how long before the trip starts you cancel:

• Non-refundable supplier costs include domestic flights and any permits bought for you. We will show you receipts for them.
• Refunds are paid to the card, M-Pesa number or bank account the payment came from, within 14 days of the cancellation.
• Unused parts of a trip, such as a missed game drive or a night not used, are not refunded.
• Travel insurance that covers cancellation is the best protection against these charges.

Occasionally we may need to change a camp or route, for example because of road conditions or a lodge closing. We will replace it with one of the same standard or better and tell you as soon as we know. If we have to cancel your trip for reasons within our control, you can choose a full refund of everything you paid or a different trip. We are not responsible for changes caused by events outside our control, such as floods, civil unrest or government restrictions, but we will help you rearrange and refund whatever our suppliers return to us.

• Each traveller needs a valid passport and the visa or electronic travel authorisation required by Kenyan immigration.
• You are responsible for vaccinations and health advice. Ask your doctor well before travel.
• We strongly recommend travel insurance that covers medical evacuation, cancellation and loss of belongings.
• Please follow your guide's instructions and park rules. They are there for your safety and the animals'.

We are responsible for arranging the services in your confirmed itinerary with care. Camps, lodges, airlines and parks are independent suppliers with their own terms. Our liability for any loss is limited to the price you paid us for the trip, except where Kenyan law does not allow that limit.

If something goes wrong during your trip, tell your guide or call us on +254 726 856548 straight away so we can put it right. If you are still unhappy, write to us at hello@travelcatsafrica.com within 28 days of returning and we will reply within 14 days.

These terms are governed by the laws of Kenya. See also our privacy notice.